Benefit Programs Supervisor

Virginia Department of Social Services•Chesapeake, VA

10h

About The Position

This job announcement is a courtesy job post for the Chesapeake County local Social Services agency. It is not a position of the Virginia Department of Social Services or any other Commonwealth of Virginia agency. Local employment opportunities may also be available through the local agency’s city or county website/job board(s). https://jobs.cityofchesapeake.net/postings/17325

Requirements

Requires any combination of education and experience equivalent to a bachelor’s degree in accounting, sociology, psychology, or a closely related field.
Requires a minimum of three years of related experience and training in eligibility determination for government assistance programs administered by the Virginia Department of Social Services to include supervisory experience.
Requires certification in Phase Policy Training for TANF, Medicaid, and Food Stamps.

Nice To Haves

Knowledge of the Families and Children Medicaid, Aged Blind and Disabled Medicaid (ABD) and SNAP programs.
Three years of related experience and training in eligibility determination for Va Social Services – Benefits Program
Three years of experience with VaCMS, Rushmore Monitoring system, monitoring SNAP Apptrack, TANF program and direct customer service experience.
Requires certification in Phase Policy Training for TANF, Medicaid and SNAP benefits

Responsibilities

Supervises staff, including interviewing for vacancies, assigning responsibilities, reviewing work, preparing and delivering periodic job evaluations, counseling, and recommending disciplinary action.
Trains staff in the application of existing and new policies, procedures, and guidelines for area of responsibility.
Provides clarification and guidance in difficult and complicated cases involving policy application; assists with determination of cases as required.
Reviews cases to ensure accuracy and completeness of files, accuracy of payment, and compliance with local, state, and federal guidelines, regulations, and laws.
Interacts with customers to provide information, resolve complaints, or assist with resolution of difficult cases.
Participates in policy development and revision by evaluating program effectiveness and recommending changes to supervisor.
Serves as liaison between clients, workers, administration, and other government and private agencies.
Maintains record system for assigned area; processes daily paperwork including reports, requisitions, and personnel information.
Gathers and maintains information/data to support periodic and special reports documenting activities for area of responsibility.
Attends or conducts staff, task force, and other professional meetings to exchange information; attends training classes to make presentations and/or to monitor sessions.