BELLVALET SUPERVISOR

$48,318 - $48,318/Yr

Accor Group - Seattle, WA

Full-time - Mid Level

Remote - Seattle, WA

Accommodation

About the position

The Bell/Valet Supervisor at Fairmont Olympic Hotel plays a crucial role in supporting the Director of Guest Services to ensure the efficient operation of Bell Services and Valet Services. This position focuses on delivering personalized service to guests, enhancing their experience, and meeting guest satisfaction objectives consistently.

Responsibilities

• Maintains a high level of professionalism in all aspects of job performance.
• Ensures guests are recognized upon arrival, receiving a warm greeting and appropriate assistance.
• Ensures Fairmont standards, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance, and providing coaching on an ongoing basis.
• Takes responsibility and ownership in creating personal connections through emotional luxury between colleagues and guests.
• Assists in achieving labor productivity standards by actively increasing or decreasing staffing levels to meet business demands.
• Ensures policies are adhered to in order to prevent damage and loss of guests' belongings and hotel property.
• Responsible for regular maintenance of equipment including hotel vehicles, bikes, and bell carts.
• Promotes positive colleague relations through an environment that encourages open communication, trust, and mutual respect.
• Performs any and all other tasks which are assigned by management.

Requirements

• Minimum of 2 years previous experience in Valet/Bell operations.
• Supervisory experience preferred.
• Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues, and guest requests.
• Passion for guest service with strong guest service orientation and training skills required.
• Excellent communication and customer service skills.
• Proficiency in Windows XP and MS Office required.
• Need a valid driving license.
• Ability to work a variety of hours/days/holidays/weekends as business needs require.

Benefits

• $23.23/hour plus tips
• Employee travel program with discounted rates in Fairmonts and Accor worldwide
• Parking/Commuting discounts
• Medical, dental, and vision insurance available for all full-time colleagues and their families
• Additional supplemental insurance available
• Free base employee-only medical insurance
• 401K retirement plans with a 4% match for all colleagues
• Paid meal breaks with complimentary meals served in our Staff Dining room
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through Corporate Social Responsibility activities
• Fun elegant atmosphere with amazing colleagues!