Bellperson

SHAMIN HOTELS MASTER•Virginia Beach, VA

11d•Onsite

About The Position

As a Bellperson, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay at our establishment.

Requirements

Excellent customer service skills, with a friendly and outgoing personality and a passion for creating positive guest experiences.
Ability to stand and walk for extended periods, lift and carry heavy luggage, and perform physical tasks such as pushing/pulling luggage carts.
Clear and effective communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
Ability to work collaboratively as part of a team and support fellow team members to ensure guest satisfaction and smooth operations.
Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
High school diploma or equivalent.

Nice To Haves

Be Golden, Collaborate and Help Others Succeed.
Be a role model, Embrace Responsibility and Keep Learning.
Be Positive, Care Deeply and Create Memories.

Responsibilities

Welcome guests upon arrival with a warm and friendly demeanor, assisting with luggage and providing directions or information about hotel amenities and services.
Assist guests with the loading and unloading of luggage to and from their vehicles, escorting them to their rooms, and ensuring their belongings are safely delivered and stored.
Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options.
Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests.
Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options.
Maintain a safe and secure environment for guests and their belongings, ensuring compliance with hotel policies and procedures regarding guest privacy and security.
Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services.
Keep the lobby area clean and organized, including maintaining luggage carts, tidying up seating areas, and assisting with any spills or messes as needed.