Bellperson

SHAMIN HOTELS MASTERVirginia Beach, VA
Onsite

About The Position

As a Bellperson, you will play a vital role in providing exceptional guest service by assisting with luggage, transportation, and other guest needs upon arrival and departure. You will create a welcoming and memorable experience for guests, ensuring their comfort and satisfaction during their stay at our establishment.

Requirements

  • Excellent customer service skills, with a friendly and outgoing personality and a passion for creating positive guest experiences.
  • Ability to stand and walk for extended periods, lift and carry heavy luggage, and perform physical tasks such as pushing/pulling luggage carts.
  • Clear and effective communication skills, both verbal and written, with the ability to interact professionally with guests and colleagues.
  • Ability to work collaboratively as part of a team and support fellow team members to ensure guest satisfaction and smooth operations.
  • Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
  • High school diploma or equivalent.

Nice To Haves

  • Be Golden, Collaborate and Help Others Succeed.
  • Be a role model, Embrace Responsibility and Keep Learning.
  • Be Positive, Care Deeply and Create Memories.

Responsibilities

  • Welcome guests upon arrival with a warm and friendly demeanor, assisting with luggage and providing directions or information about hotel amenities and services.
  • Assist guests with the loading and unloading of luggage to and from their vehicles, escorting them to their rooms, and ensuring their belongings are safely delivered and stored.
  • Arrange transportation for guests as needed, including calling taxis, coordinating shuttle services, or providing information about public transportation options.
  • Anticipate and fulfill guest needs and requests promptly and courteously, including delivering items to guest rooms, providing extra amenities, and offering assistance with special requests.
  • Provide concierge services such as making restaurant reservations, arranging tours or activities, and providing recommendations for local attractions and entertainment options.
  • Maintain a safe and secure environment for guests and their belongings, ensuring compliance with hotel policies and procedures regarding guest privacy and security.
  • Collaborate with other hotel departments, including front desk, valet, and housekeeping, to ensure seamless communication and coordination of guest services.
  • Keep the lobby area clean and organized, including maintaining luggage carts, tidying up seating areas, and assisting with any spills or messes as needed.

Benefits

  • health insurance
  • dental insurance
  • vision insurance
  • accident insurance
  • short and long term disability insurance
  • pet insurance
  • gym membership discounts
  • Paid time off
  • Paid holidays
  • Shamin Perk discounts on tickets, rental cars and attractions
  • footwear discounts
  • 401K plan with company match
  • employee discounts at our branded hotels
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