Bell Attendant

Aimbridge Hospitality - Cambridge, MA

Full-time - Entry Level

Cambridge, MA

1,001-5,000 employees

Accommodation

About the position

The Bell Attendant at The Charles Hotel plays a crucial role in ensuring guests have a pleasant and memorable stay. This position involves providing luggage assistance, offering local knowledge, and maintaining high standards of service and personal appearance. The Bell Attendant is expected to approach all interactions with a friendly and service-oriented attitude, contributing to the overall guest experience in this independent hotel setting.

Responsibilities

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with The Charles Hotel standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Greet guests in a pleasant manner.
• Load and unload luggage carts.
• Escort guests to rooms.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver messages to meeting rooms.
• Deliver flowers and packages to guest rooms.
• Complete room changes.
• Maintain current listing of local and area attractions, special events, and activities to recommend locations.
• Maintain a list of local transportation guides, churches, sports arenas, etc.
• Assist housekeeping department with guest requests.
• Ensure lobby reader board is correct.
• Provide information, maps, and directions as required.
• Open doors for guests.
• Answer phones to assist guest service agents.
• Conduct house count by computer.
• Show guest rooms and suites as needed and emphasize company amenities.
• Perform any other duties as requested by management.

Requirements

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Maintain composure and objectivity under pressure.

Benefits

• Blue Cross Blue Shield medical insurance starting from $1.16 weekly
• Access to 401(k) and company match
• Eight annual paid holidays with an extra personal day
• Travel benefits across multiple brands
• Complimentary daily meal
• Free fitness center
• $5 discounted daily parking
• $1000 referral bonus
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan