Behavioral Health Office Assistant

$33,280 - $41,600/Yr

Paragon Behavioral Health - Berlin, CT

Full-time - Entry Level

Berlin, CT

11-50 employees

Ambulatory Health Care Services

About the position

The Behavioral Health Office Assistant will play a crucial role in supporting the operations of a busy outpatient mental health practice. This position requires a compassionate and organized individual who can efficiently manage patient interactions, scheduling, and administrative tasks while maintaining a high level of professionalism in a fast-paced environment.

Responsibilities

• Greet and assist patients in a warm, empathetic manner.
• Manage patient check-ins and check-outs with efficiency and confidentiality.
• Schedule and confirm appointments for multiple providers, optimizing provider schedules to maximize availability and patient access.
• Verify patient insurance coverage and collect necessary documentation.
• Assist with billing inquiries and patient co-pay collection.
• Provide assistance with claims, authorizations, and related issues.
• Answer multi-line phone system, direct calls, and take messages accurately.
• Handle appointment requests, cancellations, and other inquiries in a timely manner.
• Provide information on practice services, policies, and procedures to patients and families.
• Maintain patient records including filing and ensuring compliance with HIPAA regulations.
• Prepare and distribute patient paperwork, forms, and referrals as needed.
• Post patient and insurance payments with high accuracy.
• Collaborate with clinical staff to facilitate smooth patient flow and provider communication.
• Assist in organizing front office operations, including supply management and administrative tasks.
• Participate in team meetings and contribute to a positive, team-oriented work environment.

Requirements

• Minimum 1-2 years of front office or administrative experience, preferably in a healthcare or mental health setting.
• High school diploma or equivalent required.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities.
• Proficient in using computer systems and scheduling software.
• Ability to handle sensitive and confidential information with utmost professionalism.
• Familiarity with medical terminology, insurance protocols, and HIPAA compliance is a plus.

Nice-to-haves

• College coursework or certification in medical administration is a plus.

Benefits

• 401(k)
• 401(k) matching
• Disability insurance
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off