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Walgreens Boots Alliance - Neptune Township, NJ

posted 2 months ago

Full-time
Neptune Township, NJ
Health and Personal Care Retailers

About the position

The Beauty and Wellness Consultant at Walgreens is responsible for maximizing sales and brand awareness by providing exceptional customer care in a friendly and professional manner. This role involves offering personalized beauty and wellness advice, conducting mini-makeovers, and ensuring a delightful customer experience while maintaining the beauty department's standards.

Responsibilities

  • Engages customers by greeting them and offering assistance with products and services.
  • Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer care best practices by proactively offering assistance and informing customers of options.
  • Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
  • Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
  • Builds relationships with customers and provides authentic closure of customer interactions.
  • Engages with omni-channel solutions to enhance customer engagement/experience.
  • Locates products in other stores or online if unavailable in the store.
  • Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products.
  • Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
  • Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
  • Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
  • Implements company asset protection procedures to identify and minimize profit loss.
  • Processes sales for customers and/or employee purchases on cash register.
  • Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
  • Ensures compliance with state and local laws regarding regulated products.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments as assigned.
  • Seeks self-development by monitoring own performance and maintaining awareness of beauty and wellness trends.
  • Maintains knowledge of competition, new product/brand launches, and overall industry trends.
  • Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities.
  • Maintains professional appearance and image in compliance with company guidelines at all times.
  • Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.

Requirements

  • Less than High School education required.
  • No prior experience necessary.
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