Barista - Orlando Health - Horizon West - Full Time

Orlando Health • Winter Garden, FL

3h • Onsite

About The Position

The Barista is the face of the coffee shop, responsible for preparing high-quality espresso-based beverages, coffee drinks, and food items while delivering exceptional customer service. This role promotes coffee enjoyment through customer engagement, beverage expertise, and creating a welcoming experience for every guest.

Requirements

• Minimum of 180 days (6 months) of previous cash-handling experience required.
• Ability to read and understand written instructions and information.
• Ability to write simple correspondence.
• Ability to respond professionally to customer inquiries and concerns.
• Strong verbal communication skills.
• Excellent relationship-building and interpersonal skills.
• No licensure or certification required.

Nice To Haves

• Previous barista, retail, food service, or customer service experience preferred.
• Experience operating a point-of-sale (POS) system is a plus.
• Experience working in a retail, coffee shop, food service, or customer-facing environment preferred.
• Previous barista experience is a plus, but not required.

Responsibilities

• Greet customers in a friendly and welcoming manner while maintaining a clean and sanitary environment.
• Prepare and present high-quality coffee and espresso beverages with attention to detail.
• Maintain efficient customer flow while providing outstanding customer service.
• Identify customer preferences and accurately prepare customized beverages.
• Foster a positive team environment and remain composed during busy periods.
• Prepare food items and grab-and-go products as ordered by customers.
• Clean, maintain, and troubleshoot coffee equipment; report repair needs to management.
• Operate cash registers and computerized order-entry systems accurately and efficiently.
• Process payments and maintain the security of cash, charge slips, vouchers, and rewards transactions.
• Demonstrate excellent communication and customer service skills when interacting with customers, patients, visitors, and team members.
• Communicate openly, honestly, respectfully, and compassionately with others.
• Maintain reliable attendance and punctuality.
• Follow dress code and grooming standards to maintain a professional appearance.
• Adhere to all organizational policies, procedures, and safety standards.
• Perform opening and closing duties and complete assigned cleaning checklists.
• Follow portion control, cash-handling, and food service procedures.
• Comply with all food safety, sanitation, and foodborne illness prevention requirements.
• Interact respectfully and effectively with individuals from diverse backgrounds.
• Communicate concerns through the appropriate chain of command.
• Support customer experience initiatives and service excellence goals.
• Contribute ideas and identify opportunities for continuous improvement.
• Embrace change, demonstrate flexibility, and participate in cross-training opportunities.
• Work rotating shifts based on operational and business needs.
• Perform other duties as assigned.

Benefits

• Outstanding Benefits with a 403(B) match for full and part-time employees.
• Retirement Savings plan.
• Paid Time Off plan.
• Education Assistance programs; Tuition reimbursement, Student Loan repayment program, and Preferred Education Program.
• Maternity leave; 4 weeks yearly.
• Among many other benefit programs.
• Benefits do kick in from day one!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed