Banquets Server

Aimbridge Hospitality - Woburn, MA

Full-time - Entry Level

Woburn, MA

1,001-5,000 employees

Accommodation

About the position

The Banquet Server is responsible for the setup and service of all assigned banquet functions, ensuring a friendly and efficient experience for guests. This role requires maintaining high standards of personal appearance and grooming, complying with hotel regulations, and effectively responding to guest needs and concerns.

Responsibilities

• Approach all encounters with guests and employees in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag.
• Comply with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
• Comply with certification requirements applicable to the position, including Alcohol Awareness and Food Handlers Safety.
• Maintain a friendly and warm demeanor at all times.
• Perform preparatory tasks and side work duties to ensure prompt and efficient service to guests.
• Read the Banquet Event Order and be familiar with the menu of the assigned function.
• Serve guests according to the hotel's standards in a friendly, courteous, and professional manner.
• Respond to guest problems, complaints, and accidents; refer to management if necessary.
• Be informed of all current hotel policies.
• Be familiar with fire exits, fire extinguisher locations, and safety rules.
• Maintain the banquet storeroom in a neat and organized manner, stocked with appropriate supplies for food service functions.
• Clear banquet space after the completion of functions and ensure all equipment and supplies are stored and restocked properly.
• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees at all times.
• Be familiar with the organization of the hotel and know the function of each department.
• Handle items for 'Lost and Found' according to the standards.
• Perform other tasks/jobs as assigned by supervisor or manager.
• Attend meetings as required by management.

Requirements

• High School diploma or equivalent preferred.
• Experience in a hotel or related field preferred.
• Alcohol Awareness Certification (must comply with State regulations).
• Ability to convey information and ideas clearly.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful high-pressure situations.
• Effective listening skills to understand and clarify concerns raised by co-workers and guests.
• Ability to work with and understand financial information and data and perform basic arithmetic functions.
• Maintain composure and objectivity under pressure.

Benefits

• Daily Pay after an initial waiting period.
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.