Sea Islandposted 3 days ago
Full-time
Sea Island, GA
Accommodation
About the position
The position involves coordinating and inspecting the set-up and breakdown of all Banquet, Catering, and Meeting facilities. The role requires providing overall direction and leadership within the Banquet Set-up department while promoting the Sea Island legacy of warm genuine hospitality. Compliance with all company and departmental policies and procedures is essential.
Responsibilities
- Direct and verify the proper set-up and break down of all function areas as required by banquet event orders.
- Work closely with Audio Visual, Conference Services, and Banquet Service staff to ensure total compliance with function organizers needs.
- Ensure that all meeting rooms are refreshed on breaks.
- Monitor the Banquet, Catering, and Meeting room facilities for any Housekeeping or Engineering needs and report deficiencies to appropriate department.
- Monitor inventories of all required materials and order as necessary.
- Uphold all company and departmental standards and policies by holding all staff accountable fairly and consistently.
- Schedule staff in accordance with labor standards.
- Monitor and verify employee time for payroll and overtime purposes on a weekly basis.
- Oversee the training of all new hires in accordance with the Task Inventory/Task Breakdowns.
- Develop other supervisors and staff within the banquet set up team.
- Monitor the Banquet House person and the cleanliness of all function space.
- Develop diagrams for functions as necessary and to the function sheet specifications.
- Make decisions on the spot using sound judgment and coordinate the movement of equipment to multiple locations.
- Maintain a thorough knowledge of current guest services, activities, dining options, shops, local attractions, and historical information regarding Sea Island and the surrounding area.
- Learn the names and personally recognize our regular Guests and Members.
- Record and bill orders accurately into the register system and process payments using guest/member cards.
- Complete a Guest Problem Resolutions (GPR) form on any issues and follow-up on issues as needed.
- Maintain cleanliness and organization in all work areas.
- Uphold appropriate departmental standards of quality/timing.
- Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately.
- Attend all scheduled employee meetings and bring suggestions for improvement.
- Execute other duties as delegated by leadership.
Requirements
- Preferred three (3) years Banquet experience.
- One (1) year Supervisory experience, preferably in the hospitality industry.
- High School Diploma or equivalent credentials preferred.
- Excellent communication skills, both written and verbal.
- Consistently aspires to fulfill core Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty & Trust).
- Exhibits the Sea Island Five-Star Behavior Standards with guests, members and co-workers.
- Must possess a positive attitude and have the ability to work with a variety of people and in cooperation with coworkers efficiently and effectively.
- Must be detail oriented and able to manage competing priorities and multiple deadlines in a fast paced environment.
- Ability to easily adapt to organizational and environmental changes.
- Must be flexible to working days, early mornings, evenings, weekends, and holidays.
- Report to work at the scheduled time, neatly groomed and in compliance with company Dress Code Policy.
Nice-to-haves
- Valid Georgia Driver's License with acceptable driving record to pass a yearly Motor Vehicle Report (MVR).
- Department of Transportation (DOT) certified.
