Banquet Server

Pyramid Global Hospitality•Chicago, IL

13d•Onsite

About The Position

Pyramid Global Hospitality is seeking a motivated Banquet Server to join their team at the World of Whirlpool, a unique training and conference center in Chicago. This role supports the Sales Enablement team for Whirlpool Corporation, focusing on providing comprehensive hospitality services including food and beverage, event setups, and operational support within a state-of-the-art showroom featuring 11 functional kitchens. The Banquet Server will be instrumental in creating a positive and memorable experience for trade partners and sales representatives.

Requirements

2-4 years of food service experience, preferably Banquet service
Experience in a 4-star, 5-star venue with synchronized service
Knowledge of wine, beer, cocktails, and spirits
Able to work under pressure in a fast-paced environment
A passion for creating an exceptional experience for all guests
Excellent communication skills

Responsibilities

Set up and prepare banquet rooms for functions, including draping tables, setting silverware, folding napkins, preparing drinks, and arranging centerpieces.
Serve food and beverages to guests, including picking up food from the back hall and carrying trays.
Clear tables and bus tables after guests have finished.
Break down banquet rooms, including putting away dirty linen and centerpieces, and vacuuming.
Clean the back hall and organize storerooms.
Set up AM or PM break stations with coffee, tea, snacks, and beverages.
Assist with event room setup according to meal period and table needs.
Perform food and beverage preparation duties such as preparing condiments and brewing coffee.
Remove dishes, glasses, silverware, and other items from tables and take them to the kitchen.
Clean and sanitize tables and/or counters and seats after guests are finished.
Explain menu items, cooking methods, and ingredients.
Address special requests and dietary issues made by guests.
Provide general property information.
Offer a warm and sincere welcome and farewell to all guests.
Interact with staff in a professional manner and assist other departments.
Ensure final quality check on food and beverage items prior to serving.
Monitor assigned tables for customer satisfaction, quality, and additional service needs.
Address any guest issues promptly and with high concern.
Provide assistance to other event and restaurant staff as needed.
Maintain constant awareness of safety issues, such as broken glass, frayed electrical cords, leaks, broken locks, and suspicious persons.