B.F. Saul Company Hospitality - Mclean, VA
posted about 1 month ago
About the position
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! We are currently recruiting for a phenomenal Full Time Banquet Server for the Courtyard by Marriott Tysons McLean. This position is responsible for preparing and serving food and beverages to guests in a friendly, courteous, and professional manner. Adheres to all health regulations and local liquor laws. Ensures exceptional guest service and creates an inviting atmosphere. Follows B.F. Saul Company Hospitality Group and brand standards of quality to ensure guest satisfaction.
Responsibilities
- Anticipates and responds to guests in a friendly, positive and timely manner.
- Provides the highest quality service and establishes appropriate rapport with all guests.
- Understands and follows B.F. Saul Company Hospitality Group guest service recovery program.
- Suggests ideas and responds to feedback to maximize guest satisfaction scores.
- Listens attentively, takes orders accurately, and uses proper serving techniques.
- Knowledgeable about specials and promotions and actively up-sells menu items to maximize revenue potential.
- Adheres to all health regulations and local liquor laws.
- Completes all required side work including cleaning restaurant, server stations, coffee stations, and coolers.
- Helps control expenses by following B.F. Saul Company Hospitality Group procedures when handling cash and processing financial transactions.
- Maintains a clean and safe work area in accordance with B.F. Saul Company Hospitality Group, local, state, and federal regulations.
- Produces required volume of work by planning, organizing and prioritizing work duties.
- Works collaboratively with all others to ensure all guest needs are met.
Requirements
- High school diploma/GED or equivalent experience required.
- TIPS or CARE beverage service certification desired, or the ability to obtain certification is required.
- Must have one or more years of previous guest service experience.
- Must have demonstrated exemplary customer service, attention to detail, and ability to perform job duties in a repetitious and fast paced environment.
- Must have the ability to speak, understand, and write English in order to meet guest's needs.
- Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.
- Requires ability to complete physically demanding responsibilities such as walking, standing, carrying, and lifting continuously throughout the shift.
Nice-to-haves
- Prefer one or more years of previous serving experience in a fast-paced restaurant environment.
Benefits
- Health Insurance
- Dental & Vision Insurance
- Short & Long Term Disability
- Weekly Pay
- 401(k) Retirement Program
- Paid Life Insurance
- Tuition Reimbursement
- Discounted Room Rates for Team Members, Family and Friends
- Complimentary Room Stays
