Banquet Manager

Salamander Palm Beach Employer LLC•Palm Beach Gardens, FL

6d•Onsite

About The Position

The Banquet Manager is responsible for overseeing staffing and supervising banquet functions to ensure the best advantage for the client and resort. This role involves supervising banquet staff and all service personnel in function rooms, acting as a direct contact with clients, and coordinating with various department personnel connected to banquets. The position requires a full-time management role with a flexible schedule, including day/night shifts, weekends, and holidays.

Requirements

Two to four years of hotel banquet experience in a supervisory capacity required.
Excellent verbal and written communication skills.
Ability to apply commonsense understanding to carry out detailed written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to communicate and work well with fellow employees and other departments.
Ability to process administrative work.
Ability to resolve guest and employee conflicts.
Ability to manage multiple tasks effectively.
Must possess management and strong interpersonal skills.
Knowledge of labor cost control and scheduling.

Nice To Haves

High School diploma or equivalent preferred.

Responsibilities

Supervise all service staff, including captains.
Ensure the success of all functions and guarantee client satisfaction.
Staff all functions according to guidelines.
Oversee payroll percentage for banquet waiters and waitresses.
Be responsible for food presentation in all function rooms.
Ensure knowledge of the number of guests served and correct billing for food and beverage to each group.
Oversee banquet kitchens and staff to ensure proper preparation and timeliness.
Maintain a close count on all functions to prevent over-plating of banquet food.
Oversee service during functions.
Correct mistakes and implement new policies to improve service.
Be responsible for the general appearance of all service personnel in uniform.
Handle all requests and/or additions to functions made by guests during their functions.
Ensure all changes, cancellations, and additions made by the Catering / Conference Services Department prior to each function are carried out.
Perform final checks of function rooms before opening them to guests, paying attention to lighting, floor coverage, table presentation, and cleanliness.
Conduct final checks with kitchen, stewards, and beverage manager.
Maintain proper staffing guidelines and achieve the best possible payroll percentages.
Be responsible for all banquet equipment and its condition.
Attend catering meetings, food and beverage meetings, and any staff and convention meetings.
Perform varied duties as assigned by the Director of Catering / Conference Services.
Solicit banquet sales, including outside sales calls, as time allows.
Provide continual training for banquet employees.
Possess management and strong interpersonal skills.
Demonstrate knowledge of labor cost control and scheduling.