Banquet Manager

Hilton - Durham, NC

Full-time - Entry Level

Durham, NC

101-250 employees

Accommodation

About the position

The Banquet Manager at Hilton Durham near Duke University is responsible for supervising the banquet setup staff, ensuring high standards of quality in the setup, breakdown, and service of all meeting rooms. This role involves overseeing food and beverage preparation, maintaining sanitation standards, and providing excellent customer service during events.

Responsibilities

• Supervise the Banquet employees; schedule, train, empower, coach and counsel, resolve problems, provide open communication, recommend discipline as appropriate.
• Supervise and set-up the food and beverage preparation and service to ensure compliance with Banquet Event Orders and Catering procedures.
• Meet with customers to review the Banquet Event Order and address any changes or issues to ensure quality service.
• Monitor and control the maintenance and sanitation of the Banquet areas and equipment.
• Provide weekly linen inventory needs to the housekeeping department.
• Adhere to all company policies and procedures, including safety and security rules.
• Report unsafe conditions and accidents to the supervisor.
• Maintain a neat, clean, and well-groomed appearance as per company standards.
• Assist other Banquet Personnel as needed.

Requirements

• Minimum of high school education or equivalent.
• One full year of employment in a banquet or supervisory position is required.
• Working knowledge of hotels banquet/catering food and beverage services.
• Strong communication skills to provide information and services to hotel management and guests.
• Hold a current Food Handler Card.
• Basic knowledge of food and beverage preparations, service standards, guest relations, and etiquette.
• Knowledge of appropriate table settings and service ware.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts