Banquet Houseperson

$33,280 - $33,280/Yr

Hilton - Indianapolis, IN

Part-time - Entry Level

Indianapolis, IN

Accommodation

About the position

The Banquet Houseperson at Hilton Indianapolis is responsible for coordinating the setup of meetings, meal functions, and audio-visual equipment, ensuring a high-quality experience for guests. This part-time role requires strong customer service skills and adherence to hotel policies while addressing customer requests promptly and courteously.

Responsibilities

• Complete all assigned tasks and adhere to instructions provided by the supervisor or shift leader, ensuring high-quality execution.
• Ensure all necessary items, including water, amenities, audio-visual equipment, and breaks, are set up in the meeting room at least 15 minutes prior to the start time.
• Address customer requests for additional equipment and supplies, clearly communicating any associated charges to the guest and informing the supervisor to ensure proper billing.
• Exhibit strong customer relations skills, proactively greeting guests in a friendly and professional manner to enhance their experience.
• Set up and clean meeting and meal function rooms in accordance with company and hotel standards, ensuring a polished and professional environment.
• Maintain meeting rooms during breaks, replenishing supplies such as water glasses, ashtrays, and candy jars, changing linens as needed, and ensuring cleanliness by removing garbage.
• Assist with meal service and event breakdowns, ensuring smooth transitions, and help secure banquet guest signatures for accurate billing.
• Adhere to energy conservation guidelines and follow all safety procedures to ensure a sustainable and secure work environment.

Requirements

• High school diploma or GED
• Entry level experience in a similar role is preferred.

Benefits

• Competitive hourly wage of $16 per hour
• Flexible part-time schedule