Banquet Captain

$35,360 - $35,360/Yr

Marriott International - Norfolk, VA

posted 2 months ago

Full-time - Mid Level
Norfolk, VA
Accommodation

About the position

The Banquet Captain at Norfolk Waterside Marriott is responsible for supervising the banquet staff and coordinating food and beverage service to ensure excellent guest experiences during events. This role emphasizes teamwork, quality service delivery, and timely execution of tasks to enhance the hotel's reputation and drive additional business through positive word-of-mouth.

Responsibilities

  • Provide exceptional guest service to all customers.
  • Lead the team with motivation and direction, ensuring all quality standards are met.
  • Greet guests and accommodate their needs during events.
  • Communicate effectively with guests regarding menu inquiries.
  • Deliver food and beverages from staging areas to guests as needed.
  • Assist other servers during peak periods with food delivery and guest requests.
  • Train others on serving plated and reception-style meal services.
  • Anticipate guests' needs and monitor their dining experience for satisfaction.
  • Respond promptly and courteously to guest requests.
  • Oversee setup, execution, and cleanup for events.
  • Perform side work to prepare for upcoming events.
  • Maintain cleanliness and safety in all service areas.
  • Maintain a professional and personable appearance.
  • Perform other duties as assigned.

Requirements

  • Mid-level experience in banquet or food service roles.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.

Nice-to-haves

  • Experience in a hotel or event venue setting.
  • Knowledge of food and beverage service standards.
  • Previous training experience in food service.

Benefits

  • Health insurance
  • Dental insurance
  • 401(k)
  • Tuition reimbursement
  • Vision insurance
  • Opportunities for advancement
  • Life insurance
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