Banking Consultant (Waikiki Branch)

$44,720 - $53,040/Yr

First Hawaiian Bank - Honolulu, HI

Full-time - Entry Level

Honolulu, HI

Management of Companies and Enterprises

About the position

The Banking Consultant at First Hawaiian Bank serves as the primary point of contact for customers in the Waikiki Branch, providing exceptional service and processing financial transactions. This role emphasizes customer engagement, product knowledge, and the ability to cater to a diverse clientele, from new account holders to experienced investors. The position offers opportunities for career growth and development within a supportive and rewarding work environment.

Responsibilities

• Provide exceptional customer service to clients in the branch.
• Process financial transactions accurately and efficiently.
• Maintain a thorough understanding of banking products and services.
• Serve a diverse group of customers, assisting with various banking needs.
• Project a welcoming presence when interacting with customers.

Requirements

• Associate's degree in a business-related field or equivalent work experience, or a high school diploma with 2 years of experience in a sales and service environment.
• 2 years of experience in cash handling.
• 2 years of experience in customer service, referrals, and sales.
• Strong verbal, written, and interpersonal communication skills.
• Must be digitally savvy and well-versed in digital banking technology.

Nice-to-haves

• Professional level bilingual capability in English and Japanese in reading, writing, and speaking.
• Retail/branch banking experience in operations and sales or similar experience within the financial services industry.
• Extensive knowledge of banking/financial products and services.
• Ability to handle confidential matters judiciously.

Benefits

• Competitive compensation package including sales incentives.
• Comprehensive training program.
• Recognition as one of the 'Best Places to Work in Hawaii'.