Bank Manager -Eureka Springs, AR

Equity Bank Limited - Eureka Springs, AR

Full-time - Manager

Eureka Springs, AR

1,001-5,000 employees

Credit Intermediation and Related Activities

About the position

The Bank Manager at Equity Bank is responsible for leading the retail banking team, achieving financial targets, and ensuring a superior customer experience. This role involves managing bank operations, promoting the bank's image in the community, and ensuring compliance with applicable laws and regulations. The Bank Manager will also focus on team development and performance management while fostering a culture of excellent customer service.

Responsibilities

• Grow the Retail Bank Net Income and Image in Community
• Achieve budgeted retail banking targets for growth of deposits consumer loans and generation of non-interest income
• Control bank expenses as appropriate
• Demonstrate operational soundness to minimize risk exposure and to maintain quality production
• Implement retail operating procedures and protocols
• Proactively make referrals to bank partners that result in additional revenue to the bank
• Participate in community groups or events to promote the bank's image
• Conduct sales management routines including daily skills coaching, weekly team meetings, monthly employee check-ins, and quarterly results coaching
• Provide on-site leadership and motivation as well as direct the work of retail bank employees
• Guide employee matters including hiring, compensation, work schedule, promotion and discipline
• Train and develop retail bank team for their current and future role
• Provide periodic individual performance objectives, goals, coaching, feedback, and evaluation
• Demonstrate excellent customer service skills and ensure same by retail bank team
• Create a welcoming, engaging, and professional environment for clients and your team to experience
• Proactively resolve client issues and ensure follow-through by bank team
• Proactively match bank products and services to client needs and ensure same by bank team
• Make periodic visits to small business clients to assess needs, to confirm satisfaction, or to promote additional services
• Understand and follow applicable laws and regulations for your job responsibilities
• Follow deposit account opening procedures and internal suspicious activity referral requirements and processes
• Actively work with clients to understand each client's normal account activity
• Complete periodic compliance training
• Ensure adherence to aforementioned points by bank team
• Regular and reliable attendance required
• Perform other duties as assigned or required.

Requirements

• High School Diploma or equivalent
• Previous banking experience preferred
• Excellent interpersonal, verbal, and written communication skills
• Computer proficiency in Windows-based systems
• Ability to maintain a high degree of confidentiality
• Strong attention to detail and organizational skills
• Capable of working with a team to determine solutions
• Fluency in more than one language preferred
• Ability to travel to Wichita, KS during first week of employment for required week-long training

Benefits

• Health, Dental & Vision Insurance
• Group Life & Long-Term Disability Insurance
• Flexible Spending & Health Savings Accounts
• Group Cancer Insurance
• 401(K) Retirement Plan w/ Company Match
• Generous Vacation & Sick Time
• Employee Stock Purchase Plan (ESPP)
• Pet Insurance
• Retail Banking Benefits