B2B Field Technician
About The Position
Nestlé Nespresso Canada is the pioneer and reference for highest-quality portioned coffee. The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes. Launched in 2003 in collaboration with the NGO Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities. In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s high standards of social and environmental responsibility and transparency. Headquartered in Vevey, Switzerland, Nespresso operates in 81 countries and has over 13'000 employees. In 2021, it operated a global retail network of 802 boutiques.
Requirements
- Minimum 2 years of previous field service experience.
- Working knowledge in electrical, mechanical reading schematics, measuring load and customer service.
- Ability to effectively communicate and willingness and commitment to first time fix and customer service excellence.
- Excellent organizational and planning skills.
- Demonstrated ability to learn.
- Valid driver’s licence and clean driver’s abstract.
- Capable of lifting and moving heavy weights
- Must be available and willing to participate in the afterhours on call rotation
Nice To Haves
- Secondary education diploma or equivalent combination of education and experience.
Responsibilities
- Perform on-site dispenser installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.
- Receive dispatched service call via dispatcher.
- Perform preventative maintenance and bench tests as required.
- Diagnose and repair reported service issues and all other problems encountered, perform a quality drink check, temperature and taste.
- Provide training to customers on the daily maintenance of the dispensing equipment.
- Follow up with account until the service call is completed.
- Report all service activities accurately on invoice/service orders at the completion of every call.
- Complete and submit all other pertinent information required by supervisor/manager in a timely manner.
- Travel throughout region to assist other technicians as needed.
- Assist other technicians over the phone as needed
Benefits
- Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
- Company matched pension plan
- Three weeks of Vacation and five personal days (Personal Paid Holidays)
- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Access to Educational Assistance & Tuition Reimbursement
- Bonus eligibility
- Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
- Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
- Adoption benefits to remove some of the financial barriers associated with adoption
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
