B2B Customer Service Representative

SKIDMORE SALES AND DISTRIBUTING•West Chester Township, OH

8d•Hybrid

About The Position

We are currently looking for a dedicated, efficient individual to join our team as a Customer Service Representative. Customer Service Reps process orders for our customers, respond to inquiries, and handle any issues that arise – following the order from start to finish. Skidmore Sales & Distributing Co., Inc. has been a distributor and broker of food ingredients for over 60 years. Skidmore Sales is a second-generation, family-owned business that has earned the respect of both customers and suppliers through superior service. We provide innovative and customized solutions, and we are successful because our culture focuses on caring and supporting one another, solving customer problems, taking ownership, and treating everyone respectfully. And perhaps most importantly, we understand that to take care of our external customers, we must do right for our internal customers – our employees. Skidmore Sales & Distributing Co., Inc. is a proud equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Requirements

High school diploma or GED required
Advanced attention to detail and accuracy in all work required

Nice To Haves

Knowledge and skills comparative to completion of a Bachelor’s degree preferred
2-3 years of professional experience in a related field preferred

Responsibilities

Receives customer orders by phone, email, customer website or EDI.
Enters orders and data into system (Sage X3) for processing, including proper ship dates, locations, correct pricing, and freight carriers.
Confirms shipped orders and starts the invoicing process.
Receives, acknowledges, and documents customer complaints using the Customer Experience tool and takes necessary action to resolve issues.
Communicates across multiple departments to ensure smooth processing of customer orders including Purchasing, Sales, and the Warehouse.