AWS Lex Architect

$120,000 - $155,000/Yr

Cognizant Technology Solutions - Norfolk, VA

Full-time - Senior

Hybrid - Norfolk, VA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients.

Responsibilities

• Must have extensive hands-on in AWS services like lambda, Dynamo DB, S3.
• Should have worked extensively in LEX Bot with contact center background.
• Minimum 10+ years of experience with contact center domain technologies and products.
• Minimum 10+ years of hands-on experience with AWS Connect, Lex, Lambda, Dynamo, S3, CloudWatch.
• Shall have hands-on knowledge including solution design and architecture for larger scale contact centers, in building complex contact flows that require in-depth and granular knowledge with Lambda and Lex.
• Minimum 5+ years of experience with Lex dealing various kinds of Bot implementation and build work.
• Shall have design knowledge on deployment pipeline.
• Shall have strong knowledge with AWS infra and overall what services are best to leverage, knows how to derive cost.
• Well versed with full stack development - node.js, python, java script Java Springboot, Deployment pipeline, Terraform.
• Should have migration knowledge to deploy applications/infra from on-prem to AWS Connect.

Requirements

• 10 - 15 years of experience in relevant field.
• Extensive hands-on experience with AWS services such as Lambda, DynamoDB, S3.
• Experience with AWS Connect and Lex.
• Strong knowledge of contact center technologies and products.
• Experience in solution design and architecture for large scale contact centers.
• Proficiency in full stack development including Node.js, Python, JavaScript, Java Springboot, and Terraform.

Benefits

• Paid holidays plus Paid Time Off
• Medical/Dental/Vision/Life Insurance
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave