AVP, Global Payments & Deposits Operations, TDS Global Business Operations and Services

TD•Toronto, ON

1d•CA$155,000 - CA$215,000•Onsite

About The Position

The AVP, Global Payments & Deposits Operations is a senior operations leader responsible for the delivery, oversight, and continuous improvement of payments and deposits operations within TD Securities. Reporting to the VP, this role is accountable for driving operational performance, managing risk and controls, and supporting the execution of the global payments strategy, while ensuring alignment to enterprise standards and transformation priorities. The AVP leads a multi-disciplinary team supporting high-volume payments processing and plays a critical role in translating strategic priorities into operational execution, ensuring stability of BAU operations alongside adoption of new capabilities, technologies, and regulatory requirements. This role requires deep expertise in payments operations, strong execution discipline, and the ability to partner across business lines, technology, and control functions to deliver resilient, client-centric, and scalable payment and deposit solutions.

Requirements

University or college degree
Significant experience in payments, operations, or financial services
Experience leading operational teams in a complex, regulated environment
Strong understanding of operational workflows, risk, and control frameworks
Proven ability to deliver results in a fast-paced and evolving environment
Strong understanding of payments operations, flows, and regulatory landscape
Proven ability to execute in complex, high-volume operational environments
Strong delivery orientation, with ability to translate strategy into execution
Experience driving process improvement, automation, and operational efficiency
Strong people leadership skills, including managing and developing high-performing teams
Ability to build effective partnerships and influence stakeholders across functions
Demonstrated ability to manage risk and operate within a strong control environment
Influence at senior levels through strong communication, executive presence, and the ability to navigate ambiguity and competing priorities

Responsibilities

Lead and optimize end-to-end operations for Global Payments & Deposits, ensuring seamless execution across processing, incident management, and capacity planning in a high-volume, time-critical environment
Drive operational excellence by embedding rigorous performance standards, improving accuracy, and enhancing client outcomes at scale
Act as a strategic partner to business leaders, translating enterprise priorities and client needs into targeted operational and capability enhancements
Embed and prioritize operational resilience within the modernization roadmap, ensuring BAU stability while advancing platform, capability, and regulatory change.
Lead the integration of new capabilities and transformation outcomes into BAU operations, ensuring sustainable adoption and minimal disruption to clients
Maintain strong governance across risk, controls, audit, and ORM, proactively identifying vulnerabilities and strengthening the control environment
Ensure full adherence to evolving regulatory requirements, payment standards, and internal policies, with a forward-looking view on emerging obligations
Lead complex remediation initiatives and continuously enhance control design and effectiveness across the payments ecosystem
Stay ahead of industry trends, regulatory changes, and technology advancements, translating insights into actionable operational improvements
Identify and deliver opportunities for automation, simplification, and scalability to improve efficiency and reduce operational risk
Lead readiness for business continuity, recovery, and resiliency, ensuring critical services are protected under all scenarios
Ensure robust controls across infrastructure, processes, and data to support essential business services and regulatory expectations