The Travelers Companies - Hartford, CT
posted 18 days ago
At Travelers, our vision is to advance our ability to fuel analytic-driven business decisions by accelerating cross-enterprise collaboration and capabilities. As the AVP, CX Decision Science, you will lead a team of data and analytic professionals dedicated to enabling Customer Experience efforts and applying advanced analytic techniques to drive business actions. You will set the data and analytics strategy for the CX Foundations portfolio and will work to increase analytical maturity across the organization. You will lead the data and analytic strategy for data products within the organization, enabling analytic partners in across the Enterprise to consume CX data. Through explanatory modeling and analytics as well as experimental design and related inferential techniques, you and your team will surface actionable insights that influence business decisions and strategies. Simply put, your team helps the business understand 'the why' underneath CX trends and data.