About the position
Mood Media is the world's leading experiential media company, optimizing on-premise retail customer experience and driving significant value for businesses and brands worldwide. With the most comprehensive suite of fully integrated solutions, Mood leverages advanced digital technology, curated and original creative content, and design expertise to make every shopping and guest experience more personal and engaging. Serving more than 500,000 customer locations in over 140 countries, Mood reaches 165 million+ consumers each day. This position performs in-house quality control and repair work on AV equipment such as on-premise players, decks and receivers and assists in monitoring repairs required for distribution centers. The successful candidate will be able to quickly review and evaluate returned equipment for usability (parts) and/or reparability and be able to update the Company's equipment database.
Responsibilities
- Physically inspect incoming equipment and compare to written warranty information for in and out-of-warranty repair status and prioritize work accordingly.
- Ability to effectively communicate with Manufacturer Help desks for warranty testing and validation.
- Physically examine and assess in-coming equipment for reparability, usable parts and/or scrap material.
- Perform timely and reliable repairs of damaged equipment using small hand held and electronic repair tools including soldering and de-soldering equipment.
- Physically test equipment to ensure repairs are complete and devices perform as designed.
- Repackage and label repaired devices.
- Perform data entry to update database.
- Perform quality control checks as needed.
- Communicate with internal and external clients verbally and electronically as needed to ensure repair needs, concerns and roadblocks can be addressed expediently.
Requirements
- Basic knowledge of sound and video equipment, electronic components and related repair equipment.
- Electronic repair experience is desirable.
- General knowledge in the safe and proper use of hand and small power tools.
