AV Technician Tier 2

EOS • New York, NY

2h

About The Position

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

We are seeking an AV Tier 2 Technician to provide day-to-day support for meeting room technology and end-user devices within a corporate environment. This role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. The ideal candidate will have 1-3 years of experience in AV support, a practical approach to problem-solving, and excellent communication skills with the ability to work in a client-facing environment while managing tickets and documenting work clearly.

Requirements

• 1–3 years of experience in AV or IT support
• Basic knowledge of AV systems, video conferencing, and end-user technology
• Strong troubleshooting and problem-solving skills
• Comfortable working in a client-facing environment
• Ability to manage and update tickets clearly and accurately
• Good communication skills and a reliable, team-oriented approach

Nice To Haves

• Experience with common AV platforms (Zoom Rooms, Microsoft Teams Rooms) is a plus
• Exposure to tools like Crestron or Extron is beneficial but not required
• Some physical work may be required (e.g., moving equipment, room setup)

Responsibilities

• Provide break/fix support for AV systems in meeting rooms, conference spaces, and office areas
• Troubleshoot basic to intermediate issues with audio, video, and conferencing platforms (e.g., Zoom, Teams)
• Respond to and update support tickets in line with agreed SLAs, escalating issues when required
• Support end users with common AV and basic IT issues (e.g., connectivity, device setup)
• Assist with routine checks, minor configuration changes, and simple system maintenance
• Support basic IT tasks such as device setup, imaging, and peripheral troubleshooting (e.g., laptops, printers)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed