AV Field Engineer

About the position

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Responsibilities

• Work with engineering team to complete drawing reviews
• Oversee and support multiple projects occurring simultaneously
• Review project requirements and schedule remote & onsite support time to complete projects in a timely fashion
• Support Project Managers and Engineers regarding project specific technical requirements
• Participate in engineering discussions
• QC systems installed by others (i.e. subcontractors, etc.)
• Train clients on use of AV Systems
• Stage AV systems in-house as needed
• Support install team in installation of systems as needed
• Crimp, solder, wire pull, label, terminate, and other technical tasks associated with AV systems
• Fabricate AV systems in the field and in-house as needed
• Installation of AV equipment
• Installing and labeling equipment into racks
• Dressing cables in racks, under tables, in credenzas, in lecterns/podiums etc.
• Labeling and Terminating cables both in and out of racks
• Documentation of equipment (i.e. Serial Numbers, MAC addresses, IP Addresses, etc.)
• Inventory control and Chain of Custody
• Read and markup project documents
• Maintain a clean and organized work area
• Configure, Load, test and troubleshoot control systems programming
• Write, load, and tweak DSP files
• Write, load, and test basic configurable systems
• Work closely with the programmer (whether in-house or sub-contractor)
• Troubleshoot and repair newly installed and existing custom AV systems
• Provide detailed daily reports of work completed and open Punch-List items
• Read, understand and follow any consultant documentation
• Use hand and power tools
• Safe use of ladders, scaffolding, and lifts
• Lift heavy and bulky equipment
• Understand and meet all deadlines
• Resolve all customer service issues with management
• Maintain a professional appearance and attitude
• Work to achieve 100% customer satisfaction 100% of the time
• Full compliance with company’s policies and procedures
• Giving excellent customer service through a professional attitude
• Other duties as deemed necessary by management

Requirements

• Avixa CTS certification
• Minimum of one year of AV experience
• Proficient with computers, including audiovisual applications (AMX, Crestron, Extron, QSC, Poly, Biamp, etc.)
• Must have a clean driving record
• Ability to work flexible hours with periodic domestic and international travel
• Excellent organizational skills
• Proven multitasking skills and can work under extreme pressures
• Solid soldering skills
• Valid US Passport

Benefits

• Full Benefits
• Medical
• Dental
• Vision
• 401K match
• 28 PTO Days including company holidays