Autoplan Processing Sup Serv Rep II

Insurance Corporation of British Columbia•North Vancouver, BC

3d•Hybrid

About The Position

The Autoplan Processing Support Services team is seeking a candidate with excellent customer service experience for an Autoplan Processing Support Services Representative II position in our North Vancouver head office. In this role, you will perform a variety of functions for the department including processing requests for vehicle information, financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

Requirements

Great attention to detail, accuracy and analytical skills
Knowledge of the relevant computer applications and databases to enter, edit and retrieve data and verify records
Exceptional customer service skills and a strong telephone manner
High school graduation plus job specific skills training related to clerical support and a few months of related experience

Responsibilities

Responding to requests for information from the general public, law enforcement agencies, government and private organizations related to vehicle registration, claims and insurance
Conducting searches for information on computer databases and microfilm records
Identifying and/or certifying the release of appropriate documents and information
Contacting points of service and customers to obtain information
Processing financial transaction files as directed by Customer Contact Representatives
Verifying calculation of refund amounts according to department policies
Determining customers entitlement to a refund for specific financial transactions that require documentation proof
Identifying insurance information on a variety of systems related to customer policies
Performing a variety of financial transaction processing including backdated cancellations of insurance according to procedures.