Autoplan Processing Sup Rep I

Insurance Corporation of British Columbia•North Vancouver, BC

3d•Hybrid

About The Position

The Autoplan Processing Support Services team is seeking a candidate with excellent customer service experience for an Autoplan Processing Support Services Representative I position in North Vancouver. In this role you will perform a variety of functions for the department including processing requests for vehicle information, financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

Requirements

Exceptional customer service skills and a strong telephone manner
Great attention to detail, accuracy and analytical skills
High school graduation
Job specific skills training related to clerical support
A few months of related experience
Legally entitled to work in Canada

Responsibilities

Performing a variety of clerical support functions such as opening files, distributing incoming mail/efaxes, documenting plate returns
Keying information such as changes of address into databases and other insurance information
Completing weekly reports
Performing a variety of financial transactions
Performing daily cash and credit card payment reconciliation
Preparing and delivering departmental deposits and setting up access, debits and balances for on-line vehicle damage search accounts
Contacting points of service and customers to obtain information
Notifying on-line account holders when there are insufficient funds to pay for vehicle damage searches