Automotive Warranty Administrator
$49,565 - $52,698/Yr
National Bus Sales - Tulsa, OK
posted 2 months ago
Full-time - Mid Level
Tulsa, OK
Merchant Wholesalers, Durable Goods
About the position
The Warranty Administrator will manage warranty claims and ensure efficient and accurate processing of all related tasks. This role serves as a key contact for customers and internal teams, focusing on exceptional service while adhering to company policies and procedures.
Responsibilities
- Review and process warranty claims in a timely manner, ensuring all necessary documentation is complete.
- Communicate with customers regarding the status of their claims, providing updates and resolving any issues that may arise.
- Collaborate with service departments to gather information related to warranty claims and assess eligibility.
- Maintain accurate records of all warranty transactions and ensure data integrity within the warranty management system.
- Analyze warranty trends and report findings to management for continuous improvement initiatives.
- Provide training and support to staff on warranty policies and procedures as needed.
Requirements
- Previous experience in warranty administration or a related field is preferred.
- Strong attention to detail with excellent organizational skills.
- Proficient in using computer systems and software for data entry and record keeping.
- Ability to communicate effectively both verbally and in writing, with strong customer service skills.
- Familiarity with automotive or manufacturing industries is a plus but not required.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- Vision insurance
- 401(k) matching
- Life insurance
- Referral program
