Automotive Service Writer | Fairfax County

About the position

Virginia Tire & Auto's Senior Service Advisors are true auto repair professionals and expert problem solvers. They are knowledgeable about cars, how to diagnosis them and the parts and repairs needed to fix them. But most of all, they enjoy leading a team of service advisors, driving sales and taking care of the customer. They love to engage with people and they love to sell. To them, it's about learning what a customer's vehicle truly needs and presenting a solution. And they want to teach their team to do the same.

Responsibilities

• Be an expert on Virginia Tire & Auto sales procedures and initiatives: Warm Welcome, Fond Farewells, Phone Process, etc.
• Have advanced knowledge of vehicle systems and be an expert on the VTA Tire Collection, tires&, the VTA Credit Card and all other products and services offered and be comfortable selling them to customers.
• Document, verbally communicate and sell the recommendations provided by the Production team, specifically complex recommendations that require in-depth vehicle knowledge.
• Write estimates and order parts for services as needed.
• Be able to create and bill out all sales orders.
• Work towards achieving any company-set goals or objectives, including individual sales goals.
• Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
• Build relationships with customers by communicating the status of their vehicle, promise time and provide a best-in-class customer experience.
• Be the point person for communications to and from your team.

Requirements

• Sales experience in the automotive industry
• Understanding of complex vehicle systems and how to properly diagnosis vehicles and the proper repairs needed
• Help develop knowledge of Service Advisors by assisting them with selling more complex recommendations as needed
• A professional personal appearance
• Ability to become well-versed in a point of sale system and be able to troubleshoot common items.
• Have and maintain a valid driver's license

Benefits

• Guaranteed hourly pay plus commission-high earning potential with bonuses
• Low-Cost Health Insurance (Starting at $12.5)
• Industry best paid vacation and holidays
• Tire and auto repair discounts
• Gym Membership Reimbursement
• Affordable dental and vision insurance
• Life & short-term disability insurance
• 401K
• Predictable Schedules
• Energy filled, busy shops
• A clean, professional work environment with a team that wants to see you succeed
• A company culture designed to support your career growth