Haley Auto Group - Roanoke, VA
posted 21 days ago
About the position
The Product Specialist role involves comprehensive training that includes the utilization of a Customer Retention Management system (CRM), step-by-step guidance on customer interaction, and daily tasks related to product training. The position also encompasses learning about the Business Development Center (BDC), online manufacturer training, and gaining knowledge about other departments within the dealership such as Service, Parts, and Body Shop. Understanding paperwork, the importance of Customer Satisfaction Index (CSI), conflict resolution, and the delivery process are also key components of the training. Additionally, the role includes customer follow-up processes, appointments, and familiarity with Finance and Insurance (F&I) products, as well as visiting other dealerships.
Responsibilities
- Utilize Customer Retention Management system (CRM)
- Engage in customer interactions following step-by-step guidance
- Participate in daily tasks related to product training
- Learn about the Business Development Center (BDC)
- Complete online manufacturer training
- Gain knowledge of other dealership departments (Service/Parts/Body Shop)
- Understand and manage paperwork
- Focus on Customer Satisfaction Index (CSI)
- Resolve conflicts effectively
- Understand the delivery process and customer follow-up
- Familiarize with Finance and Insurance (F&I) products
- Visit other dealerships for learning and development
Requirements
- Must be a College Graduate with a Bachelor's degree (or eligible in last two semesters)
- Possess character and appearance standards of the dealership
- Maintain a positive, wholesome attitude towards life and sales profession
- Engage in regular self-improvement programs
- Ability to get along well with other employees
