Automotive Lift Team Supervisor

Ascentek • New Hope, MN

4d • Onsite

About The Position

The Automotive Lift Team Supervisor leads and supports a team of Lift Technicians responsible for the installation, inspection, maintenance, and repair of vehicle lift equipment at customer locations. This role combines technical expertise with people leadership to ensure work is completed safely, efficiently, and in alignment with customer expectations and Our Values. The Lift Department Supervisor builds strong relationships with teammates and customers while promoting a culture focused on safety, accountability, continuous improvement, and service excellence. This position coordinates schedules, provides technical guidance, supports technician development, and helps drive operational performance across the department. The supervisor also partners closely with internal teams and customers to resolve issues, improve processes, and ensure high-quality service delivery.

Requirements

• High School Diploma or GED
• Current Lift Technician Certification or ability to obtain certification
• Minimum 5 years of experience troubleshooting, installing, and maintaining lift equipment
• Previous experience leading, training, or mentoring technicians in a service or installation environment
• Experience working directly with customers in a field service environment
• Valid driver’s license with acceptable driving record
• Ability to obtain and maintain DOT medical card or health card
• Strong mechanical, troubleshooting, and technical repair skills
• Strong leadership, coaching, and team development skills
• Excellent written, verbal, and interpersonal communication skills
• Ability to prioritize multiple projects and respond effectively in a fast-paced environment
• Proficiency with ERP systems, service reporting tools, and Microsoft Office applications
• Ability to read and interpret equipment manuals, service documentation, and technical drawings
• Commitment to workplace safety and operational excellence

Nice To Haves

• Associate degree in a mechanical, technical, or related field
• Advanced lift certifications or manufacturer-specific training
• CDL or Class B license
• Experience managing service schedules, labor planning, and field operations
• Experience with preventative maintenance programs and service operations metrics
• Familiarity with JD Edwards or similar ERP systems
• Experience supporting government, fleet, or industrial customers

Responsibilities

• Lead, coach, and support Lift Technicians in daily service, installation, inspection, and repair activities
• Schedule and coordinate field service work to ensure customer commitments and department goals are achieved
• Provide hands-on technical guidance and troubleshooting support for complex lift equipment issues
• Promote and enforce safe work practices and ensure compliance with company safety policies and procedures
• Build strong customer relationships by responding to escalated service concerns and ensuring high levels of customer satisfaction
• Review customer needs and assist with preparing quotes for repairs, replacements, and preventative maintenance services
• Monitor technician productivity, work quality, and completion of service documentation
• Conduct ride-alongs, field observations, and coaching conversations to support teammate development and performance
• Support hiring, onboarding, training, and performance management activities for Lift Technicians
• Ensure preventative maintenance schedules, inspections, and service timelines are completed accurately and on time
• Coordinate tools, parts, equipment, and inventory needed to support field operations
• Partner with internal departments to resolve operational issues and improve service processes
• Review and approve timecards, PTO requests, and department expenses as assigned
• Maintain compliance with DOT requirements, vehicle maintenance standards, and company driving policies
• Assist with continuous improvement initiatives focused on safety, service quality, efficiency, and teammate engagement
• Complete administrative reporting, service documentation, and other duties as assigned

Benefits

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Short-term Incentive Plan (STIP)
• Stylish company provided uniforms, tools, and personal protective equipment
• Paid comprehensive on-the-job training
• Company provided phone and tablet
• Company provided vehicle
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED