Automotive Internet Sales Coordinator
About The Position
Huntersville Ford is looking for a motivated, customer-focused, and energetic Automotive Internet Sales Coordinator to join our growing team. This is a great opportunity for someone who enjoys helping customers, thrives in a fast-paced environment, and wants to build a long-term career within the automotive industry. For over 30 years, Krause Auto Group has built its reputation on customer satisfaction, employee growth, and promoting from within. We believe our employees are more than just a number—we support individual development, encourage advancement opportunities, and celebrate success stories across every department. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.
Requirements
- Previous customer service or call center experience preferred
- Must be available to work Saturdays
- Valid driver’s license required
Nice To Haves
- Positive, persuasive, and outgoing personality
- Strong communication and customer service skills
- Team-oriented attitude with a willingness to learn and improve
- Strong computer and multitasking abilities
- Professional, prompt, and dependable work ethic
- Ability to thrive in a fast-paced environment
- Strong phone and interpersonal communication skills
Responsibilities
- Answer incoming customer calls and schedule appointments for the Sales Department
- Respond promptly to internet, phone, and live chat inquiries using dealership processes, scripts, and templates
- Provide customers with initial vehicle and dealership information
- Direct customers to the appropriate dealership resources and departments
- Follow up with customers who are not yet ready to schedule or who missed appointments
- Utilize the dealership CRM system daily to track customer communication and appointments
- Maintain accurate customer records and follow-up activities
- Assist with additional administrative and dealership support tasks as assigned by management
- Assist with overflow Service Department calls and appointment scheduling according to dealership guidelines
- Deliver a professional, positive, and customer-focused experience on every interaction
- Support dealership sales goals through strong communication and appointment-setting skills
Benefits
- Competitive pay plus bonus opportunities
- Free health insurance option available
- Dental & vision insurance available
- Short and long-term disability insurance
- 401(k) options available
- Paid vacation, PTO, and holiday pay
- Employee appreciation celebrations
- Career advancement opportunities—we promote from within
- Employee discounts on vehicles, parts & services
- Family-owned and operated culture
- Long-term career stability
- Full-time 40-hour work week
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
