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Pep Boys - Saint Johns, FL
posted 3 months ago
About the position
The Automotive Customer Service Advisor plays a crucial role in enhancing customer engagement and satisfaction at Pep Boys. This position involves being the first point of contact for customers, providing expert product and service knowledge, and ensuring a seamless experience from scheduling appointments to completing transactions. The advisor is responsible for maintaining productivity in the service business and adhering to company standards while addressing customer needs and concerns.
Responsibilities
- Serve as the first point of contact for customers both in-store and over the phone.
- Engage customers, schedule appointments, and build trust by understanding their needs.
- Communicate processes and timelines effectively to customers.
- Sell parts and services to ensure vehicles run efficiently, adhering to customer care standards.
- Organize and manage service business operations through work order and register transactions.
- Assist in customer care, work order processing, and facility maintenance under management direction.
- Follow all cash, credit, check, refund, and return policies.
- Address customer service issues and complaints in collaboration with management.
- Conduct routine automotive services such as tire mounting, oil changes, and vehicle inspections.
- Implement and execute safety procedures in accordance with standard operating procedures.
- Maintain a clean and organized shop environment and adhere to company policies.
Requirements
- High school diploma or equivalent required.
- Valid Driver's License is mandatory.
- One year of related experience in the automotive service environment is required.
- One year of sales experience is preferred.
- Basic knowledge of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions is necessary.
- Strong verbal communication skills are essential.
- Excellent customer service skills are required.
- Ability to work flexible hours including days, nights, weekends, and holidays.
Nice-to-haves
- Experience in sales within the automotive industry is a plus.
Benefits
- Competitive salary
- Employee discounts on products and services
- Opportunities for career advancement
- Comprehensive training programs
