Automotive Collision Center Estimator/Auto Body Service Writer

Hendrick Automotive Group•Chesapeake, VA

4d•Onsite

About The Position

Responsible for identifying and documenting necessary body repair work for customers. Responsible for scheduling body work to be performed. This job has no direct supervisory responsibilities. Essential Duties and Responsibilities include: Schedules appointments with customer. Works with customer and Collision Center Technician to identify required repair work. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer. Enters itemized estimate on repair order and explains estimate to customer. Meets Collision Center standards for repair/order production. Maintains CSI at or above Company standards. Maintains an organized, clean and safe work area. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned.

Requirements

Working knowledge of the body repair methods.
Strong interpersonal and persuasive selling skills.
Valid Driver’s License
Intermediate knowledge of Microsoft Office products.
Ability and knowledge of Collision Center Management System and additional software programs to support operations.
Ability to understand and follow instructions.
Ability to communicate effectively with customers, company personnel and insurance adjusters.
The position requires regular and predictable attendance.
Scheduled shifts may include evening hours, weekends, and holidays.
Ability to add, subtract, multiply and divide.
Ability to apply common sense understanding to carry out instructions.
Ability to deal with standardized situations.
Ability to understand and follow technical manuals.

Nice To Haves

GED
Associate Degree
Bachelor Degree
Master Degree
Doctorate Degree
Accounting
Automotive
Business
Human Resources
Information Technology
up to 3 years
5+ years
Automobile Salesperson License

Responsibilities

Schedules appointments with customer.
Works with customer and Collision Center Technician to identify required repair work.
Offers additional services and repairs to customers.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
Enters itemized estimate on repair order and explains estimate to customer.
Meets Collision Center standards for repair/order production.
Maintains CSI at or above Company standards.
Maintains an organized, clean and safe work area.
Participates in required training.
Records all hours worked accurately in company timekeeping system.
Follows Safeguards rules and regulations.
Demonstrates the Company’s Core Values.
Complies with Company policies and procedures.
Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
Other duties as assigned.