Automotive Assistant Service Manager
$39,520 - $47,840/Yr
Pep Boys - Hollywood, FL
posted about 1 month ago
Full-time - Mid Level
Hollywood, FL
Motor Vehicle and Parts Dealers
About the position
The Assistant Service Manager at Pep Boys is responsible for supporting the Service Manager in overseeing the daily operations of the service department. This role focuses on delivering exceptional customer service, mentoring technicians, and ensuring efficient service operations while maintaining safety and quality standards.
Responsibilities
- Assist the Service Manager in overseeing daily service department operations.
- Provide excellent customer service, addressing inquiries and resolving concerns.
- Coordinate service schedules to maximize efficiency and meet customer needs.
- Mentor and support service technicians to ensure quality and productivity.
- Monitor inventory, ensure timely repairs, and uphold safety standards.
Requirements
- Prior experience in a service or leadership role, preferably in the automotive industry.
- Strong communication and organizational skills.
- Ability to motivate and guide team members.
- A customer-first mindset with a focus on quality service.
- Familiarity with automotive repair processes or willingness to learn.
Benefits
- Health insurance
- Dental insurance
- 401(k)
- Paid time off
- On-the-job training
- Vision insurance
- 401(k) matching
- Employee discount
- Flexible schedule
