About the position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Automation & Digital Services Field Specialist will perform a diversified range of service and sales activities within the Monitoring & Controls Group. The Field Specialist will focus on installing, programming, troubleshooting, servicing various models of controllers/monitoring devices, creating SCADA connections, training and working with electronic systems within our water transport portfolio. They will also perform installations and troubleshooting of our cloud-based platforms and our on-premise digital solutions.
Responsibilities
- Perform/lead field installation: industrial control, electrical control panels, SCADA systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation.
- Provide hands-on technical support for our control panels by commissioning, configuring, retrofitting, installing, new hardware either via phone or onsite.
- Read and follow Electrical Schematics to determine how to interface automation and electrical components.
- Field modifications to existing control panels to accommodate Xylem Monitoring & Controls equipment to an exemplary standard.
- Mark up schematics (for as built drawings) with field modifications for engineering updates.
- Provide onsite support to resolve Xylem customer controls issues.
- Using multimeter, hand tools, and basic to mid-level electrical theory, diagnose and resolve control and instrumentation issues at the customer’s site.
- Lead site operators to ensure all the new control philosophy (Automation Logic) is tested and working according to Scope of Work.
- Conduct Training Seminars: Perform utility operator training for small to large groups of people both on and off the customers site for ADS equipment.
- Utilize multimedia tools and product demonstrations to deliver adequate training to both customers and fellow service staff.
- Interface with end-users handling service problems and start-ups either by phone or on-site visit.
- Assist office personnel with product specifications as required.
- Create or edit procedures and best practices related to M&C start-up, installation, troubleshooting, configuration, etc.
- Perform the required administrative tasks associated with the M&C Service Specialist position.
- Identify and help develop additional M&C service support talent from within the existing US Sales company service groups.
Requirements
- BS Degree in Electrical Engineering (Preferred) or equivalent work experience.
- Prefer 5+ years’ experience in industrial controls and automation applications.
- Working knowledge of electrical control panels, SCADA Systems, VFD’s, PLCs, industry standard communications protocols, and other electronic systems and instrumentation.
- Prefer 2+ years Electrical Controls technical training or equivalent.
- Valid drivers license.
Nice-to-haves
- Strong leadership, supervisory, prioritization and communication skills (written and verbal).
- Knowledge of Treatment around disinfection (UV, Ozone), aeration, and filtration.
- Proficiency with computer use: Microsoft Word, PowerPoint and Excel.
Benefits
- Flexible Time Off (FTO)
- Health insurance
- Dental insurance
- Vision insurance
- Investment savings plan
- Miscellaneous benefits
