About the position
Under general supervision, performs all processes necessary to diagnose and complete mechanical and cosmetic repairs on customer and internal CarMax vehicles following prescribed CarMax policies and procedures.
Responsibilities
- Provide and maintain exceptional customer service through customer contact before, during, and after repairs as defined by CarMax 'Voice of Customer' processes.
- Locate, use and control replacement parts and supply inventories.
- Use and control tools and equipment.
- Perform mechanical and cosmetic repairs, including but not limited to the diagnosis of all internal and external vehicle systems.
- Follow CarMax standardized work rules.
- Inspect vehicles per CarMax Quality Standards when needed.
- Complete state inspections when required.
- Maintain workplace cleanliness and organization in accordance with CarMax 5S standards.
- Review repair orders for work performed and accuracy of all labor, parts and sublet documentation for billing including opening and closing of repair orders.
- Collect service payments and manage payments received for services.
- Use of proprietary and universal software systems including CarMax Electronic Repair Order and Mitchell.
- Provide functional expertise and leadership to other associates.
- Provide general support to other associates and managers in the store, including, but not limited to vehicle assessment, vehicle prepping, vehicle receiving and transferring.
Requirements
- Complete New Associate Orientation Training - Operations.
- Complete Kronos Training for Hourly Associates.
- Maintain a current Refrigerant Recycling License.
- Where required by State/Local law, maintain current ASE Certifications in Steering and Suspension (A4) and Brakes (A5).
- Read, interpret and transcribe data in order to maintain accurate records.
- Perform multiple duties in a high-energy, fast-paced environment.
- Lift objects that weigh as much as 50lbs.
- Speak and listen effectively in dealing with customers/associates in person and over the phone.
- Demonstrate above average attention to detail.
- Manual dexterity in both arms and hands.
- Monitor shop compliance with CarMax, O.S.H.A., and EPA policies.
- Demonstrate exceptional interpersonal, communication, and customer service skills.
- Demonstrate exceptional telephone etiquette and active listening skills.
