Replacement Parts - Richmond, MO
posted 2 months ago
Part-time - Entry Level
Richmond, MO
1,001-5,000 employees
Motor Vehicle and Parts Dealers
About the position
The Counter Salesperson plays a crucial role in providing direct sales to customers at the Bumper to Bumper Auto Parts store. This part-time position involves taking orders both in-person and over the phone, promoting sales programs, and ensuring customer satisfaction through exceptional service. The role focuses on aftermarket automotive replacement parts and includes responsibilities such as researching part availability, handling transactions, and maintaining store organization.
Responsibilities
- Demonstrate courteous, respectful, and kind conduct toward every employee and customer.
- Cooperate and coordinate well with coworkers and as a team member.
- Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices, and policies.
- Maintain neat, clean, and professional appearance.
- Provide exceptional customer service including assisting in determining parts needed and offering options to solve customer problems.
- Research part's availability through computer and catalogs for stock numbers, inventory status, and pricing.
- Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed on the sales floor and back rooms/warehouse.
- Handle cash and credit transactions; properly invoice/credit customer accounts.
- Prioritize the order of delivery items and assign deliveries to drivers, if applicable.
- Correctly handle new and defective core returns from customers, insure proper customer credit and complete necessary paperwork.
- Open and/or close the store if given key holder responsibility.
- Work home store inventory/assist in other location's inventory, if assigned.
- Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area.
- Adhere to scheduled work time unless authorized by a manager.
Requirements
- High School Diploma or equivalent experience or motivation to pursue a GED.
- One year of professional automotive parts experience or two years of hobbyist automotive parts experience preferred.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of an organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Basic computer knowledge including web browsing and knowledge of Microsoft Office.
- Valid driver's license (Class E required for all Missouri locations) and clean driving record.
Nice-to-haves
- Experience in sales within the automotive industry.
- Strong customer service skills.
- Ability to work in a team environment.
Benefits
- 401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
