AutoDesk Technical Support Specialist

$114,400 - $135,200/Yr

Toyota Motors - Georgetown, KY

Full-time - Mid Level

Georgetown, KY

Transportation Equipment Manufacturing

About the position

The Customer Success Technical Support Specialist is responsible for providing exceptional technical support for AutoDesk software solutions. This role focuses on installing, maintaining, and troubleshooting AutoDesk products to ensure smooth operations and high customer satisfaction. The specialist will proactively assist customers, resolve complex technical challenges, and contribute to continuous improvement efforts within the team.

Responsibilities

• Install, configure, and upgrade AutoDesk software products on various operating systems.
• Perform software updates, patches, and routine maintenance to ensure optimal performance.
• Provide advanced troubleshooting support for software issues, working closely with customers to identify and resolve problems efficiently.
• Implement solutions to prevent future occurrences of technical issues.
• Perform regular system monitoring, tuning, and maintenance tasks.
• Act as the primary point of contact for technical issues, ensuring customers' needs are met through prompt and accurate support.
• Participate in regular team meetings, providing updates on daily work and issues.
• Work closely with cross-functional teams and managers to provide feedback on customer needs, product improvements, and potential opportunities.
• Stay updated with the latest industry trends, technologies, and best practices to continuously improve application performance and reliability.
• Maintain accurate records of support requests, including steps taken to resolve issues in the company's tracking system.
• Generate regular reports on application performance, issues, and resolutions.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of technical support experience, with a minimum of 3 years specifically focused on AutoDesk software (AutoCAD, Inventor Professional, etc.).
• In-depth knowledge of AutoDesk products, including installation, configuration, and troubleshooting.
• Strong analytical and problem-solving skills, with the ability to manage complex technical issues and escalate when necessary.
• Excellent communication and interpersonal skills, with a customer-first approach to support.

Nice-to-haves

• Familiarity with network protocols, systems integration, and virtual environments (e.g., VMs, cloud solutions).
• Experience with scripting languages or automation tools to streamline support processes.

Benefits

• Competitive hourly pay ranging from $55 to $65.
• Hybrid work environment allowing flexibility in work location.