Bertera Chrysler Dodge Jeep Ram of West Springfield - West Springfield, MA

posted 4 days ago

Full-time - Manager
West Springfield, MA
Motor Vehicle and Parts Dealers

About the position

The position requires managing a fast-paced auto body shop, ensuring effective communication with customers regarding parts status and repair progress. The manager will establish both long-term and short-term goals to ensure the shop's success, while also writing estimates for multiple insurance companies. Quality inspections of vehicles post-repair are essential to verify that all repairs have been completed properly. The role involves assigning repair work to technicians, supervising workflow, and ensuring that vehicle repairs are completed within specific target dates. Daily meetings will be held to discuss progress, and the manager will be responsible for scheduling all sublet work in a timely manner. Additionally, the manager will create and follow a daily work schedule, set up weekly and monthly pre-scheduled appointments, and manage internal billing and invoicing of repair orders. Monthly reporting and preparing weekly progress updates for upper management are also key responsibilities.

Responsibilities

  • Manage a fast-paced auto body shop
  • Communicate with customers on parts status
  • Work with a variety of insurance companies
  • Establish long-term and short-term goals for shop success
  • Write estimates for multiple insurance companies
  • Quality inspect vehicles following repairs
  • Assign repair work to technicians and supervise workflow
  • Hold daily meetings
  • Schedule all sublet work in a timely manner
  • Create and follow a daily work schedule
  • Create weekly/monthly pre-scheduled appointments
  • Monthly reporting
  • Manage internal billing and invoicing of repair orders
  • Prepare and submit weekly progress to upper management

Requirements

  • 2 years hands-on body shop management experience
  • Ability to effectively multi-task
  • Ability to keep up with high volume and fast-paced environment
  • Excellent organizational skills
  • Excellent customer service skills
  • Good problem-solving attitude
  • Spanish language is a plus

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Commission pay
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