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H-E-B - Pflugerville, TX

posted about 1 month ago

Full-time
Pflugerville, TX
Food and Beverage Retailers

About the position

H-E-B operates over 280 pharmacies throughout Texas, employing over 800 Pharmacists while maintaining a 6:1 Technician support ratio. Joining the H-E-B Pharmacy team is an opportunity to make a difference, help people live healthier lives, and provide a level of service that extends beyond filling prescriptions. As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.

Responsibilities

  • Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care.
  • Promotes / fosters 'Greet, Ask, and Thank' and H-E-B telephone strategies; directs calls to appropriate Partner.
  • Receives written prescriptions from customers; obtains / verifies demographic and profile-related information.
  • Processes written prescriptions and refill numbers into RXEVO.
  • Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area.
  • Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients.
  • Directs customers to counseling window for Pharmacist consultation.
  • Processes customer transactions at register.
  • Maintains manual signature capture receipts; scans into RXEVO in a timely fashion.
  • Completes contact patient queue.
  • Files / maintains prescription hard copies.
  • Assists Technicians and Pharmacists to ensure complete, efficient production for the shift.
  • Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events.
  • Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps.
  • Receives OTC inventory; checks delivery for accuracy compared to invoices.
  • Stages OTC inventory; breaks out into stocking sections.
  • Complies with Return to Stock SOP to locate prescriptions via inventory management queue.
  • Ensures caps, vials, bags, etc., are correctly stocked.
  • Records fridge and freezer temperature logs.
  • Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI).
  • Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions.
  • Ensures department and work area comply with presentation, organization, sanitation, and maintenance guidelines.

Requirements

  • Minimum age 18 (mandatory).
  • High school diploma or equivalent.
  • Experience in retail; experience in pharmacy a plus.
  • Experience working in a fast-paced environment.
  • Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation).
  • Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs.
  • Strong communication and customer service skills.
  • Mathematical skills (including calculating measurements).
  • PC skills, including MS Office and H-E-B software and programs required by the job.
  • Cash-handling skills.
  • Ability to maintain composure in high-stress situations.
  • Ability to demonstrate strong telephone etiquette.
  • Ability to manage multiple priorities and shift focus between tasks.
  • Ability to work in a team environment.
  • Ability to work with little direct supervision.
  • Willingness to cross-train.

Nice-to-haves

  • Experience in pharmacy.

Benefits

  • Opportunity to become an Owner in the company.
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