Audio - Visual Support Services Technician 1 - Savannah, GA

$54,080 - $77,584/Yr

Diversified Agency - Savannah, GA

Full-time - Mid Level

Savannah, GA

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Audio-Visual Support Services Technician 1 at Diversified is responsible for providing technical and operational support for audio-visual equipment and systems in various environments, including corporate offices and conference rooms. This role involves routine maintenance, troubleshooting, and acting as a liaison between clients and the Diversified team. The technician will ensure optimal functionality of AV technologies and support live events, while also participating in continuous improvement activities.

Responsibilities

• Perform routine maintenance of advanced AV/technology related systems including preventive maintenance and troubleshooting.
• Act as the liaison between the on-site team and Diversified Service management.
• Oversee planning and implementation of process improvement principles for AV technologies.
• Manage repair and service of all AV equipment and implement improvements.
• Serve as the technical escalation point for AV/UC equipment issues.
• Assist in scheduling meetings and preparing meeting room accommodations.
• Conduct daily/weekly preventative maintenance and report to the client.
• Identify defective equipment and take ownership of resolution.
• Provide support for troubleshooting and maintenance of AV/multi-media systems.
• Interface with equipment manufacturers and project managers for complex systems.
• Conduct safe diagnosis of faults and manage AV/multi-media systems configuration and operation.
• Drive continuous improvement activities across AV technologies and collaborate with clients.
• Track, update, and report on AV ticket issues and support requests.
• Provide regular reporting of analytical data to meet client metrics.
• Interface with client executives in a professional manner.
• Ensure compliance with client HR and Labor regulations.
• Assist with support of live events and large meetings.

Requirements

• High School Diploma or Equivalent
• 2+ years of experience in enterprise level AV support
• Experience testing and troubleshooting complex AV systems
• Strong knowledge of proper equipment rack wiring standards
• Competencies in AutoCAD / Visio to read drawings
• Experience with major industry manufacturers including QSC, Crestron, Cisco
• Knowledge of video conferencing products and QSC control systems
• General proficiency with computers and specialized AV software
• Knowledge and experience in computer networking configuration/troubleshooting
• Must maintain a valid driver's license with a clean driving record

Nice-to-haves

• CTS certification from AVIXA (preferred)
• Manufacturer certifications (QSC, Cisco, Clear One, Crestron, Extron, etc.) (preferred)
• Three years of experience conducting site surveys and installing AV equipment

Benefits

• Paid time off
• Financial support for continued education leading to industry certifications
• Employee career development