Trump Hotel Collection - Doral, FL

posted about 1 month ago

Full-time - Entry Level
Doral, FL
Accommodation

About the position

The position is responsible for ensuring flawless execution of all package guests (both group and transient) throughout their stay. This includes coordinating all on-property activities prior to arrival, such as golf, spa, and restaurant reservations. The individual will act as an internal liaison between departments to audit and ensure that both transient and group packages are built to absorb all elements properly. Additionally, the role involves checking all package guests' bills prior to check-out to ensure guests receive an accurate reconciled folio on departure day.

Responsibilities

  • Responsible for pre-arrival experience: welcome email to contact all incoming package and transient guests to arrange all property activities.
  • Develop pre-email/pre-call schedule for all guests.
  • Ensure all activities are noted in all systems as to whether included in package or additional fees to guests.
  • Communicate with internal team (reservations, accounting, golf, spa, and restaurants) to ensure proper rates are being used at POS.
  • Ensure proper billing notes for everything in addition to package is clear.
  • Email all incoming package guests with confirmations detailing package inclusions, itineraries, and rates.
  • Email all incoming transient guests with confirmations of on-property activities.
  • Create welcome packets for all package guests detailing package inclusions, itineraries, and rates.
  • Perform daily folio checks/bill reconciliation for all package guests to ensure packages absorb elements properly.
  • Send thank you email with copy of guests' folio post-check out.

Requirements

  • Ability to read, listen and communicate effectively in English.
  • Ability to access, read and accurately input information using a moderately complex computer system.
  • Ability to effectively deal with both internal and external guests, demonstrating patience, tact, and diplomacy.
  • Experience with OPERA.
  • Knowledge of resort packages.

Nice-to-haves

  • Prior Reservations, Front Office or travel industry experience preferred.

Benefits

  • Participation in the federal E-Verify program for employment authorization verification.
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