ATM Technician (3859)

$43,680 - $49,920/Yr

Nautilus Hyosung America - Rochester, NY

posted 2 months ago

Full-time - Entry Level
Rochester, NY

About the position

The Field Service Technician at Nautilus Hyosung America, Inc. is responsible for the service and maintenance of Automated Teller Machines (ATMs) within a designated territory. This role involves providing on-site support, including repair, maintenance, and replacement services for ATMs, as well as training new technicians and assisting with ATM staging and integration. The position requires a commitment to customer service and adherence to service level agreements.

Responsibilities

  • Installation, repair, software loading, and maintenance of ATMs in a defined geographical territory.
  • Train bank staff or vendors on required maintenance tasks of equipment.
  • Work with internal and external support departments to provide maintenance support to the end user.
  • Maintain all Service Level Agreements as defined per customer contract.
  • Perform preventive maintenance functions of an ATM including diagnostics, testing, and cleaning.
  • Manage spare parts and follow all inventory processes.
  • Complete administrative reports within the allotted timeline.
  • Complete tasks as assigned by supervisor or applicable NHA staff members.
  • Provide extraordinary customer service to meet service obligations and demands.
  • Maintain company property in good working condition.

Requirements

  • Prior ATM experience preferred, or 3-5 years of experience in field service.
  • Solid understanding of electronics and electro-mechanical equipment operation.
  • Ability to use analog and digital voltmeters.
  • Ability to use hand tools and carry heavy parts up to 80 lbs.
  • Ability to work extended hours, including beyond assigned shift with no notice when required.
  • Ability to travel to other areas of the country if needed on occasion.
  • Ability to work all shifts which may include weekends and holidays.

Nice-to-haves

  • Experience with customer service in a technical field.
  • Familiarity with security procedures and policies.

Benefits

  • Company vehicle, gas card, phone, laptop, tool bag, and corporate credit card provided.
  • Two medical plans with employer funded HSA or HRA accounts.
  • Multiple Flexible Spending account options.
  • Comprehensive Dental including child and adult Orthodontia.
  • Free Basic Life and Accidental Death/Dismemberment Insurance.
  • Free Long Term and Short Term Disability Insurance.
  • Fee-free 401(k) retirement program with company match.
  • Generous Vacation and Sick paid time off and flexible holiday schedule.
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