Courtyard Amarillo - Amarillo, TX

posted 2 months ago

Full-time - Mid Level
Amarillo, TX

About the position

The Housekeeping Supervisor at Courtyard Amarillo is responsible for overseeing and coordinating housekeeping functions within assigned sections of the hotel. This role includes ensuring that housekeeping standards and productivity levels are met, inspecting the work of Room Attendants, and assuming the responsibilities of the Housekeeping Manager in their absence. The position plays a crucial role in maintaining guest satisfaction and the overall cleanliness of the hotel.

Responsibilities

  • Inspect Room Attendant's work performance within assigned section daily to ensure standards and productivity levels are met.
  • In the absence of the Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the closing of the floors at the end of the day, ensuring Room Attendants' carts are clean and restocked.
  • Ensure records of daily assignments are completed, signed off, and turned into the Housekeeping Office on time.
  • Maintain key control and handle items for 'Lost and Found' according to standards.
  • Monitor cleanliness and orderliness of Room Attendants' carts, linen closets, control closets, stairways, and landings.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager.
  • Initiate work orders for repairs and maintenance and forward to Engineering, following through until completion.
  • Assist with training of Housekeeping staff and may be required to clean rooms as business needs dictate.
  • Ensure completion of cleaning projects on a biannual basis and overall guest satisfaction.

Requirements

  • High School diploma or equivalent required.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Previous supervisory responsibility preferred.
  • Ability to stand during entire shift.
  • Effective verbal and written communication skills with all levels of employees and guests.

Nice-to-haves

  • College course work in a related field helpful.
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