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Association Assistant (HOA & Condo Experience)
Emerald Management & Consulting - Tukwila, WA
posted about 1 month ago
About the position
Emerald Management & Consulting is seeking a highly organized and proactive Association Assistant to support a team of Community Association Managers. This full-time role involves providing administrative support, responding to client inquiries, coordinating vendor visits, and maintaining client calendars. The ideal candidate will possess strong customer service skills, attention to detail, and proficiency in Microsoft Office Suite, while also being comfortable in a paperless environment.
Responsibilities
- Responding promptly to client requests and inquiries.
- Issuing and tracking compliance letters as requested by the Community Association Managers.
- Coordinating vendor visits and ensuring smooth interaction for communities.
- Supporting on-site employees in meeting day-to-day operation requirements.
- Assisting in obtaining project bids as requested by the Community Association Manager.
- Maintaining client calendars, ensuring they are accurate and up to date.
- Assisting with emergency issues, as needed.
Requirements
- Minimum three (3) years of experience in an administrative support role.
- Advanced proficiency in Microsoft Office software (Outlook, Excel, Word).
- Experience with real-time, Windows or web-based accounting software is required.
- Familiarity with VMS, Caliber, TOPPS, Yardi or similar software will be helpful.
- Ability to build and maintain professional relationships within a team and deliver high levels of customer service through clear, timely communication.
- Proactive approach to problem solving skills and a drive for continuous improvements.
- Ability to handle sensitive client information strictly confidential.
- Flexibility in managing multiple tasks and shifting priorities with a positive attitude.
Nice-to-haves
- Experience in community association management.
- Proficiency in Yardi Accounting software.
Benefits
- Health savings account
- Paid holidays
- Disability insurance
- Health insurance
- Dental insurance
- 401(k)
- Flexible spending account
- Paid time off
- Employee assistance program
- Vision insurance
- 401(k) matching
- Professional development assistance
- Flexible schedule
- Life insurance
- Referral program
