Associate Team Leader

H&R Block - Allentown, PA

Part-time,Full-time - Entry Level

Allentown, PA

Professional, Scientific, and Technical Services

About the position

The Associate Team Leader at H&R Block plays a crucial role in supporting a retail tax office during the busy tax season. This position involves overseeing daily operations, ensuring exceptional client service, and leading a team of tax office associates. The role requires a flexible schedule, transitioning from part-time in December to full-time from January through April, with a focus on meeting client expectations and maintaining service standards.

Responsibilities

• Support the Multi-Unit Team Leader as the onsite point of contact for tax office associates and clients.
• Ensure quality and consistent execution of service standards and client service experience.
• Serve as the point of contact for escalated client service concerns.
• Manage client scheduling and resolve conflicts, escalating issues as necessary.
• Lead daily activities to ensure tax office associates are scheduled and work is completed on time.
• Conduct daily huddles and communicate essential information to office associates.

Requirements

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to manage day-to-day office operations.
• Customer-centric mindset with strong communication skills.
• Proficient in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Positive attitude and flexibility in work schedule.

Nice-to-haves

• Experience supervising or managing people.
• History of delivering outstanding customer experiences.

Benefits

• Employee stock purchase plan
• Health insurance
• 401(k)
• Employee assistance program