Associate/Sr. Associate/Manager - Medical Info

About the position

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We're looking for people who are determined to make life better for people around the world. The Global Medical Information (GMI) organization plays an integral role in driving medical launch strategy through creation of answers to unsolicited requests from customers (consumers, health care professionals, and payers) and through collection and analysis of customer insights. This role will continuously strive to improve the customer experience at first customer touchpoint (including call center, digital, and field-based medical support), utilizing existing and emerging technologies to deliver innovative solutions.

Responsibilities

• Manage successful relationships within compound and cross-functional teams.
• Work across regions and geographies, as well as with alliance partners and vendors, to ensure quality deliverables.
• Manage a global portfolio of Medical Information responses according to appropriate procedures.
• Respond to unsolicited verbal and written Medical Information inquiries from HCPs and consumers in a prompt, accurate, and compliant manner.
• Meet or exceed customer satisfaction objectives.
• Utilize customer insights to drive the Medical Information strategy.
• Incorporate an omnichannel content strategy to deliver Medical Information to customers within their preferred channel.
• Participate in ongoing comprehensive product/disease area training to affiliate and call center partners.
• Provide staffing support and expertise at the Medical Information booth at scientific congresses.
• Provide coaching on specific deliverables and/or processes and participate in transformational initiatives.

Requirements

• Bachelor's Degree in healthcare profession.
• 2+ years of industry experience, OR work experience in designated therapeutic area or similar role, OR Master's Degree or PhD in a healthcare profession.
• Qualified applicants must be authorized to work in the United States on a full-time basis.

Nice-to-haves

• Demonstrated mastery of written English and professional verbal skills in English.
• Strong interpersonal skills and the ability to be flexible in varying environments and with multiple customer groups.
• Ability to assimilate and communicate large volumes of medical information in an unbiased manner.
• Ability to conduct literature search and review to represent the appropriate threshold of evidence when responding to customers.
• Adaptable to newly emerging technologies.
• Demonstrated high-level end-user computer skills.

Benefits

• Eligibility to participate in a company-sponsored 401(k); pension.
• Vacation benefits.
• Eligibility for medical, dental, vision and prescription drug benefits.
• Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts).
• Life insurance and death benefits.
• Certain time off and leave of absence benefits.
• Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities).