Associate Patient Care Coordinator
About The Position
Optum NY/NJ is seeking an Associate Patient Care Coordinator to join their team in Huntington, NY. Optum is a clinician-led care organization focused on improving healthcare delivery. As part of the Optum Care Delivery team, you will contribute to making healthcare better for everyone, supported by the resources of a global organization. The role involves supporting patients in living healthier lives and offers the fulfillment of community health advancement alongside opportunities to contribute new practice ideas. The Optum Pediatrics Huntington office is looking for a friendly, patient-focused, and detail-oriented Associate Patient Care Coordinator. This role is responsible for completing set processes and protocols, working cooperatively with the care team to support the organization's vision and mission, delivering excellent customer service, adhering to Lean processes, and supporting the team in achieving financial, clinical, and service goals.
Requirements
- High School Diploma or GED
- 1+ years of computer proficiency in Microsoft Office
- 1+ years of customer service or healthcare related experience
- Ability to cover other offices if needed
Nice To Haves
- 1+ years of experience working in medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
- Experience working with an electronic health record (EPIC)
- Knowledge of Medical terms
- Ability to work independently and maintain good judgment and accountability
- Demonstrated ability to work well with health care providers
- Strong organizational and time management skills
- Ability to multi-task and prioritize tasks to meet all deadlines
- Ability to work well under pressure in a fast-paced environment
- Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Responsibilities
- Greet patients and conduct check-in process: Collect or verify demographic information, including key demographic fields
- Load or update insurance information as needed
- Confirms and schedules appointments
- Verify eligibility and authorization and flag appointment accordingly
- Scan insurance card(s)
- Ability to maintain a work queue list- complete any pending actions ie referrals, scheduling appointments
- Answering incoming and outgoing telephone calls promptly and courteously for all specialties
- Follow the Payment Security policy and procedures according to Optum Medical guidelines
- Ability to float to other locations as needed
- Schedule appointments using approved scheduling guidelines
- Ability to be cross trained for medical assistant
- Use call processing and other applicable functionality in the EHR to take messages and communicate with clinicians
- Monitor daily reminder call logs; conduct outreach to patients requiring appointments; contact patients who, “no show,” for follow up appointments for chronic conditions or preventive care
- Monitor administrative tasks in the EHR and respond timely
- Scan and index documents into the EHR; ensure that necessary documents, lab results, etc. are available in advance of patient visits
- Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
- Demonstrate respect for patients and Optum staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality
- Ability to be cross trained between departments and to be proficient in the department assigned
- Ability to cover other offices if needed
- Perform other duties as assigned
Benefits
- Paid Time Off which you start to accrue with your first pay period
- 8 Paid Holidays
- Medical Plan options
- participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance
- Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan
- Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
