Associate Patient Care Coordinator

UnitedHealth Group - Natick, MA

Full-time - Entry Level

Onsite - Natick, MA

Insurance Carriers and Related Activities

About the position

The Associate Patient Care Coordinator at Optum is responsible for providing exceptional patient service and support within a healthcare setting. This role involves managing patient information, verifying insurance, scheduling appointments, and ensuring compliance with healthcare regulations. The coordinator works collaboratively with the care team to enhance patient experiences and meet organizational goals, all while adhering to established processes and protocols.

Responsibilities

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• File and maintain medical records
• Consistently correct registration work queue errors
• Confirm and schedule appointments
• Answer telephone calls promptly and courteously
• Perform referral documentation promptly
• Work daily in the claims edit work queue to correct registration errors for submission to insurance companies
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Provide effective communication to patient / family team members and other health care professionals
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server
• Participate in orientation (scheduling segment) of new field employees
• Collect co-payments, co-insurance and deductibles and issue receipts
• Manage cashier box and daily deposits according to company policies
• Process walk-in patients and visitors
• Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
• Demonstrate respect for patients and ReadyMed staff by presenting a friendly, courteous manner at all times

Requirements

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Access to reliable transportation and the ability to travel 10% of the time to cover other practices as needed

Nice-to-haves

• 1+ years of experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate level of computer proficiency including the use of MS Word, Excel, Outlook, and multiple web applications
• Knowledge of Epic EMR software
• Bilingual in Spanish and English

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)